General Terms & Conditions 

Rental Minimums

• Self pick-up orders: $500 minimum ( ID, warehouse handling fee & refundable security deposit also required ) 

• Local home delivery: $500 minimum (varies by location; call to confirm)

• Local venue delivery: $2,500 minimum

• Minimums are based on total order amount and can be met with any combination of rental items

 

Deposit & Payments

• 30–50% non-refundable deposit required to reserve your rentals and event date

• Final balance due 10 business days before the event

• No refunds or credits for cancellations, no exceptions

• Items canceled 10+ business days prior: 50% restocking fee per item

• Items canceled within 10 days: full rental price charged

• Custom or specialty orders cannot be canceled

• A signed contract, valid ID, and refundable security deposit are required for all orders

 

Refundable Security Deposit

• Required for all orders

• Due 10 business days before the event

• Refunded 1–4 weeks after the event if no damage or loss occurs

 

Delivery & Pickup

• Standard delivery: 1–3 days before the event (or morning of event day) within an 8-hour window.

• Standard pickup: 1–3 days after the event within an 8-hour window

• Specific date/time delivery available for an additional fee

• Client must provide access details (stairs, elevators, uphill/downhill routes, etc.)

• Delivery truck must have proper access to location

• We do not service public parks or apartments.

 

Setup & Placement

• Client is responsible for arranging and setting up rentals unless setup service is purchased

• Company automatically sets up/takes down tents, turf, carpets, dance floors, stages, and backdrops

• Company only handles items provided by us

• We do not clean up after the event

• Any placement changes after delivery may incur additional fees​

 

Equipment Responsibility

• Client is responsible for lost, stolen, or damaged items

• Damage includes improper handling, weather, vandalism, or third-party actions

• Security deposit may be forfeited; client must pay any balance over the deposit

 

Weather Safety

• Tents are temporary structures

• Client is responsible for safety during high winds, lightning, or severe weather

 

Liability & Indemnity

• Client assumes all risk of injury or damage from rental items

• Client agrees to indemnify and hold Lopez’s Events & Rentals LLC harmless from any claims or damages