General Terms & Conditions 

 

​Rental Minimums

• Self Pick-Up Orders: $500+ minimum (Valid CA ID, warehouse handling fee, and refundable security deposit required)

• Local Home Delivery: $500+ minimum (Minimum varies by location — please call to confirm)

• Local Venue Delivery: $2,500+ minimum

• Rental minimums are based on the total order amount and can be met with any combination of rental items.

• We service the entire state of California and travel throughout the state. ( Please call to confirm your city’s rental minimum. )

 

Deposits & Payments 

• A 50% non-refundable deposit is required to reserve your rentals and event date.

• The remaining balance is due 10 business days prior to your event.

• A signed contract, valid ID, and a refundable security deposit are required for all orders.

• Items canceled 10+ business days prior: 50% restocking fee per item

• Items canceled within 10 days: full rental price charged

• No refunds or credits will be issued for complete order cancellations under any circumstances.​

• Custom or specialty orders cannot be canceled​

• No deposit = No Order

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Quotes Policy

• We offer up to two complimentary quotes per client.

• Any additional quotes or revisions will require a deposit before proceeding.

• Please allow 24–48 business hours for our team to get back to you after you have submitted a completed quote request form.

 

Refundable Security Deposit

• Required for all orders

• Due 10 business days before the event

• Refunded 1–4 weeks after the event if no damage or loss occurs

 

Delivery & Pickup

• Standard delivery: 1–3 days before the event (or morning of event day) within an 8-hour window.

• Standard pickup: 1–3 days after the event within an 8-hour window

• Specific date/time delivery available for an additional fee

• Client must provide access details (stairs, elevators, uphill/downhill routes, etc.)

• Delivery truck must have proper access to location

• We do not service public parks or apartments.

 

Setup & Placement

• Client is responsible for arranging and setting up rentals unless setup service is purchased

• Company automatically sets up/takes down tents, turf, carpets, dance floors, stages, and backdrops

• Company only handles items provided by us

• We do not clean up after the event

• Any placement changes after delivery may incur additional fees​

 

Equipment Responsibility

• Client is responsible for lost, stolen, or damaged items

• Damage includes improper handling, weather, vandalism, or third-party actions

• Security deposit may be forfeited; client must pay any balance over the deposit

 

Weather Safety

• Tents are temporary structures

• Client is responsible for safety during high winds, lightning, or severe weather

 

Liability & Indemnity

• Client assumes all risk of injury or damage from rental items

• Client agrees to indemnify and hold Lopez’s Events & Rentals LLC harmless from any claims or damages​

 

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We reserve the right to refuse service or cancel any order if our requirements are not met.